Frequently Asked Questions

UK orders typically arrive within 2-3 business days. International orders take 5-10 business days depending on destination. All orders are dispatched same-day if placed before 2pm.

Yes! We offer free UK shipping on all orders over £50. International shipping rates are calculated at checkout based on destination and weight.

Absolutely. Once your order ships, you'll receive an email with tracking information. You can also track orders in your account dashboard.

Yes, we ship to over 100 countries worldwide including the US, Canada, Australia, and most of Europe. Shipping costs and delivery times vary by destination.

We offer a 30-day money-back guarantee on all products. If you're not satisfied, simply return the item in its original packaging for a full refund.

Contact our support team at contact@ozyrix.com to initiate a return. We'll provide a prepaid return label for UK orders. Once received, refunds are processed within 5 business days.

Yes, all our cables and chargers come with a 12-month warranty against manufacturing defects. Premium products include an extended 24-month warranty.

Our warranty covers manufacturing defects, faulty connections, and premature wear. It does not cover physical damage, water damage, or misuse.

Yes, all our products are CE and FCC certified. Our Apple cables are MFi certified, and USB-C cables meet USB-IF specifications for safe, reliable charging.

Yes! Our cables support all major fast charging standards including USB Power Delivery (PD), Qualcomm Quick Charge, and Apple Fast Charging. Check product specifications for maximum wattage.

Check your device's charging port. iPhones (14 and earlier) use Lightning. Most Android phones, iPads, and newer iPhones (15+) use USB-C. Our product pages list all compatible devices.

We use reinforced strain relief at connection points, braided nylon exteriors, and high-quality internal wiring. Our cables are tested to withstand 10,000+ bend cycles.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely.

Orders can be modified or cancelled within 1 hour of placement. After that, orders enter processing and cannot be changed. Contact us immediately if you need to make changes.

Absolutely. We use industry-standard SSL encryption and never store your full payment details. All transactions are processed through Shopify's secure payment gateway.

Yes, we offer discounts for bulk orders of 10+ units. Contact us at contact@ozyrix.com with your requirements for a custom quote.